Terms and Conditions

The Oxford Family Dietitian

This Client Agreement sets out the terms under which services are provided by The Oxford Family Dietitian (“we”, “us”, “our”) to you (“the client”, “you”).

By booking, purchasing or participating in any consultation or service, you confirm that you have read, understood and agree to this Client Agreement.

1. Nature of the Service

The Oxford Family Dietitian provides 1:1 nutrition and lifestyle consultations, delivered online.

The service:

  • Is educational and supportive in nature

  • Is based on current evidence and professional standards

  • Does not constitute medical advice, diagnosis or treatment

Nutrition advice does not replace care from a GP, consultant or other regulated healthcare professional. You are encouraged to seek medical advice where appropriate.

2. Scope of Practice

We work within our professional scope and do not:

  • Diagnose medical conditions

  • Prescribe medication

  • Provide emergency or crisis care

We do not guarantee outcomes, including (but not limited to) fertility, pregnancy, symptom resolution or treatment success.

3. Client Responsibilities

You agree to:

  • Provide accurate, complete and honest information

  • Disclose relevant medical history, diagnoses, medications and supplements

  • Inform us of any significant changes to your health or circumstances

You acknowledge that outcomes may be affected if information provided is incomplete or inaccurate.

All decisions made following advice or guidance remain your responsibility.

4. Practitioner Responsibilities

We agree to:

  • Provide services professionally and ethically

  • Work within our competence and scope of practice

  • Use evidence-based nutrition guidance

  • Maintain confidentiality in line with our Privacy Policy

5. Right to Decline or Discontinue Services

We reserve the right to decline, suspend or discontinue services at our discretion where:

  • The service falls outside our scope of practice

  • Continued provision may pose a risk to the client or practitioner

  • The client does not follow agreed professional boundaries

In such cases, we may recommend alternative or additional support.

6. Booking, Fees & Payment

  • Payment is required in advance unless otherwise agreed

  • Fees are displayed on our website and are confirmed at booking

  • Services will not be delivered until payment has been received

7. Cancellations & Rescheduling

  • Appointments may be cancelled or rescheduled with at least 24 hours’ notice

  • Late cancellations or non-attendance may be charged in full

  • We reserve the right to reschedule appointments in exceptional circumstances

8. Refunds

  • No refunds are provided for completed consultations

  • Refunds for unused services are discretionary unless required by law

  • Statutory consumer rights are not affected

9. Online Services & Technology

Consultations are delivered online using third-party platforms.

You acknowledge that:

  • Technical issues may occasionally occur

  • You are responsible for ensuring adequate internet access and privacy

We are not responsible for disruptions beyond our reasonable control.

10. Communication & Emergencies

  • Communication outside scheduled sessions is limited to agreed channels

  • Typical response time is 2–3 working days

  • This service is not suitable for emergencies

For urgent medical or mental health concerns, contact your GP, emergency services, or local support services immediately.

11. Confidentiality & Data Protection

Personal and health data are processed in accordance with:

  • UK GDPR

  • Data Protection Act 2018

  • Our Privacy Policy

By engaging in services, you consent to the processing of personal and special category data necessary to deliver the service.

12. Limitation of Liability

To the fullest extent permitted by law, The Oxford Family Dietitian shall not be liable for any loss, injury or damage arising directly or indirectly from the interpretation or use of information or guidance provided.

All decisions made following advice remain the responsibility of the client.

Our total liability, whether in contract, tort (including negligence) or otherwise, shall be limited to the total fees paid for the relevant service.

Nothing in this agreement limits liability where it cannot be excluded by law.

13. International Clients

Services are provided from the United Kingdom.
You acknowledge that laws and professional standards may differ in your country of residence.

This agreement is governed by the laws of England and Wales.

14. Changes to This Agreement

We may update this Client Agreement from time to time.
The most current version will always be available on our website.

15. Contact

The Oxford Family Dietitian
Email: jasel@theoxfordfamilydietitian.co.uk

Acceptance

By booking a consultation or submitting a pre-consultation questionnaire, you confirm that you have read, understood and agree to these Terms and Conditions.